 |
Communication Training that Works! |
|
 |
Key Performance Objective: Successful participants will demonstrate excellent telephone communications' skills. Learning Outcomes Specifically, successful participants will be able to
The Telephone Skills Workshop provides training to optimize telephone and voice mail systems. Participants analyze their current telephone communications, identify the criteria for superb customer service, and practice techniques to build confidence and expertise. Customized course content provides the best learning. To maximize course relevance and learning transfer, workshop content is based on relevant company examples and work situations. During the prior needs assessment interview, the trainer identifies organizational and individual perspectives and objectives, which then become the focus of the workshops. Customized workbooks can be supplied. Number of Participants Maximum 15 Delivery and Materials 4 to 8 hours; full or half-day sessions Overhead machine/data projector, write-on acetates and pens, flipchart, paper, pencils and pens, whiteboard, working telephone; flexible seating Evaluation Participants receive individual on-going assessment and evaluation from the expert facilitator. Moreover, participants assess their own and others’ skills according to criteria established by company decision-makers and themselves. |
|
