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Navigation  About Us  Workshops &   Training  Publications  Other Products   & Services  About Your   Facilitators  Our Clients Contact Info Communicore Inc. 48 Highland Road Oakville, Ontario L6K 1S7 Tel/Fax: (905) 844-5814 Customer Service Strategies   In this interactive workshop, participants review service strategies and learn how to negotiate to solve problems and build client loyalty.   In the Customer Service Strategies workshop, participants   Begin with self-assessment and goal setting exercises Identify the customer, and define customers' wants and needs Role-play active listening, positive feedback and strategic questioning techniques Learn and apply negotiating and conflict resolution techniques   NUMBER OF PARTICIPANTS: Maximum 15 for individual consultation   COURSE LENGTH: Optional: Specific content, skills' emphasis and course duration is customized during the needs' assessment interview.   INSTRUCTIONAL METHODS AND MATERIALS: Workshops emphasize learning application and transfer: using specific, work-related scenarios, participants practice new skills in small and large peer groups, supported by multi-media, handouts, expert facilitator feedback and peer and self-assessment.   Customized course content provides the best learning. Through prior needs' assessment, the facilitator identifies both organizational and individual perspectives and objectives, which become the focus of the workshops. Specific information concerning company policies and procedures is required, therefore, as part of the prior needs assessment material.   LEARNING ASSESSMENT: Participants regularly self-assess, receive individual feedback from the expert facilitator, and provide feedback on others' performance. Furthermore, after each module participants summarize workshop skills and identify a work-specific situation where they can apply the learning.   EVALUATION: Participants evaluate the workshop and their own learning according to criteria established by company decision-makers and themselves.   Workshops&Training Active Listening Skills Advanced Better Business Writing Better Business Writing Careers/Employability Workshops Communicating for Success Making Persuasive Presentations Navigating Change Power Reading Skills Problem Solving/Decision Making Telephone Technique Time Management Train the Trainers